Copy of Customer Care

CUSTOMER CARE

* Excluding taxes & Shipping

** Estimated shipment time includes processing and carrier transit time. Please allow up to 3-5 business days for your order to ship, and please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

HAWAII/ALASKA AND P.O. Boxes
HAWAII/ALASKA AND P.O. Boxes Orders shipped to Alaska, Hawaii, and P.O. Boxes generally take 5-7 business days, although remote areas can take a bit longer. We do not offer expedited shipping.

SHIPMENTS TO FORWARDING COMPANIES
BeautyBakerie.com is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. BeautyBakerie.com is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

NOTICES
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Beauty Bakerie reserves the right to refuse all returns, reshipments and refunds.

Beauty Bakerie is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has exited the United States.

Packages returned as “undeliverable as addressed” or “insufficient address” by carriers (FedEx, USPS, UPS, DHL and/or their international shipping partners), once returned and processed, will be canceled and refunded, less shipping fees.

• USPS: 1 (800) 275-8777
• FedEx: 1 (800) 463-3339
• UPS: 1 (800) 742-5877
• DHL: 1 (800) 225-5345

I placed an order. When will my package arrive?

After you complete checkout, your order goes into our processing queue (this is where your package gets all cute!). Processing is currently extended to 7 business days during times of heightened volume. There is no way to rush this step. All orders are subject to this processing timeframe. Upgraded shipping does not allow a package to bypass processing.

Once your package has dispatched from our warehouse (after processing), it ships at the "speed" you purchased at checkout. Please refer to the courier"s website to understand more about the delivery times they are guaranteeing or see here as of October 1, 2021.

Please visit your selected courier's website for more information on shipping timelines or delays they may be experiencing. We apologize that we do not control this step. We do encourage both priority shipping where possible as well as Route Insurance as we are unable to be held liable for damaged, delayed, lost or stolen shipments.

I am an international customer (outside USA.) Do I have to pay customs and taxes?

Some countries may tax their citizens or impose additional fees on them when purchasing or importing goods into your country. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Beauty Bakerie Cosmetics Brand. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences (an example is a fire at a post office, yes this really happened), transfers from the USA courier to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

RETURN INFORMATION

What is your return and exchange policy?

We do not accept returns, exchanges or refunds. Due to the nature of our business, all sales are final. Please note that Beauty Bakerie Cosmetics Brand does not currently accept returns. If a package is returned to us, it is not examined and most likely discarded.

My order is delayed, lost or stolen.

We encourage you to contact the shipping carrier to find out your options. They may advise you to contact us, however, please note that we are not responsible for any actions taken on their behalf such as damaged, delayed, lost or stolen packages. We strongly encourage the purchase of Route Insurance which is offered by a 3rd party at checkout and starts at $0.98 cents. We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to a failed delivery attempt by the courier or in the event you are unable or refuse to accept the package.

My products arrived damaged.

Please notify us within 3 business days of your orders delivery date of any issues by providing a photo and video of all that was shipped to include packing materials and products. Without these items, we may be unable to assist. You are also encouraged to raise your issue with your courier or consider purchasing Route Insurance which is offered by a 3rd party at checkout and starts at $0.98 cents. This service does insure against lost, stolen, etc packages.

Can I return gifts that were included with a purchase or gifts I"ve earned through the Baked Rewards Loyalty Program?

All sale and discontinued merchandise are final sale. They cannot be returned or exchanged. Any gifts as part of a contest or giveaway are final sale as well. If a package is returned to us, it is not examined and most likely discarded.

I purchased from one of your authorized retailers. How can I return the items?

We ask that if you’ve purchased from a partner of ours to raise your issue with them. We abide by all of our partners’ return policies listed on their respective websites.

FAQs

How can I contact you?

Email our bakers! Please write to us using info@beautybakerie.com.. Our hours of operation are Monday - Friday 9 am to 5 pm PST. It's important to note that response times are currently extended due to COVID-19 as well as during times of sales or promotions due to heightened sales volumes. We expect this to continue throughout the holiday season. Please allow 24-72 business hours (1-3 business days) for a response. We do ask that you are patient with us. Our system populates tickets by oldest to newest so if you contact us multiple times, please know this will place you at the back of the queue. We look forward to serving you! *Please note that business days do not include holidays that may fall on a weekday.

Where are Beauty Bakerie products sold?

Our products are shipped from the USA and sold in over 2,500 locations worldwide to include Ulta, Target, CVS, Nordstrom and more. Please enter your zip code on our store locator page to find a location near you.

When will you restock my favorite product?

Our Bakers are working hard to get stocked out items back online for you. Please sign up to be notified of a restock on the product page or be sure to subscribe to our newsletter. We also share updates on our social media pages.

The color isn't the same as I saw it online.

Beauty Bakerie tries to accurately display and represent the colors of our products. However, the actual colors you see may vary and depend on a variety of factors such as screen resolution, sun exposure, undertones and more.

Do you ever do giveaways?

Yes, hang out with us on social media. There's always an opportunity to win.

Do you offer discounts and promotions?

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.

Other general information.

• Discount codes cannot be retroactively applied. They must be entered at checkout.

• Promo codes cannot be combined with other offers or promotions.

• Pricing is at the sole discretion of Beauty Bakerie and is reflective of current market conditions

OOPS!

My promo code doesn't work.

Please check your promo code for accuracy, expiration details and whether it requires a minimum purchase. Also, some websites create codes that are not valid with our store.

I entered the wrong address at checkout.

We are unable to modify or cancel orders once they have been placed. Prior to submitting your order please review your details to ensure they are correct. Packages are sent to the address entered at checkout.

I have not received my order confirmation, what should I do?

Order confirmations come immediately after placing your order. Typically if you have not received your order confirmation it may be in your junk/spam box or there is a typo in your email address. Please contact customer service so that we are able to assist you.

Can I change or cancel my order once I've placed it?

We are unable to modify or cancel orders once they have been placed. Prior to submitting your order please review your details to ensure they are correct. Packages are sent to the address entered at checkout.

I've forgotten my password. What should I do?

Click on "Forgot your password?" on the account page. A reset link will be sent to the email address used for your account.